Reflection to 1-888-JUNK-VAN

Memo

To:	Senior Management
From:	Allison DeLorenzo
Date:	February 19, 2014
Re:	1-888-JUNK-VAN

This memo is prepared in response to the presentation held on Tuesday, February 18, 2014 with DJM² consultant team regarding five alternatives for 1-888-JUNK-VAN’s current database/software system. As stated in the presentation, the main issue 1-888-JUNK-VAN is facing is a lack of a centralized database/software system that all company employees can access remotely and enter data simultaneously.  Issues plaguing the company are as follows: manual calculations on spreadsheets, lost information, mistakes with customer contact information, errors in job information, billing mistakes and angry customers. 

After analyzing the five alternatives (Microsoft Access, custom application, Google Docs, Platform as a Service (PaaS) and Enterprise Resource Planning System), I agree with DJM² and recommend Platform as A Service.  This alternative fulfills all of the criteria Kingo requested. Platform as a Service offers remote access and a centralized database which is key for eradicating customer errors and keeping the virtual business model. The system can be implemented within three (3) days including data migration which will mitigate lost company time. The company will have access to software and applications that would otherwise be too expensive to purchase.

Kingo can create the company’s own applications and forms.   In addition, if Kingo feels the software needs to be customized, it will cost about $180.00 per hour. This system also offers two key items: varying levels of scalability (can expand for a franchise) and maintenance depending on the vendor.   The system has been quoted at $300- $600 per month based upon storage space, user licenses and applications.

Platform as a Service is hosted by a third party vendor, so Kingo does not need to install a server. After the initial trial, Kingo felt the system was easy to use which will be beneficial since the employees are not tech savvy. It is also beneficial to the company that there is no long term contract required.  If Kingo feels the PaaS system is not as straightforward to use he can cancel with only one month’s notice.

I believe Platform as a Service is the best alternative for 1-888-JUNK-VAN. It will help alleviate the IT issues which will ultimately help the business prosper and grow.